Employees Frustrated by Lack of Technology at Work

  • More than 1/3 of American Workers are frustrated by the technology used to do their jobs
  • Less than 1/2 believe their companies prioritize technology solutions to make their jobs easier
  • 1/5 say technology makes their worker more difficult

Research has proven that failure to involve employees in decision-making around purchasing and deploying technologies negatively impacts employee productivity, morale, work quality and retention.

Getting the most out of technology depends on developing a culture where employees have a voice in decision-making, and then embrace the solutions that are incorporated into their work. Technological change should focus on responding to employee needs to make their job easier.  

Additionally, research* found that:

  • 37% of employees believe their technology has either no effect on collaboration or makes it more difficult
  • A third say tech does not help with their work or makes it harder to serve customers.
  • 44%, say technology either does nothing to help them be happy at work, or makes work harder

The Covid-19 pandemic has pushed businesses to think of employee experience more broadly. Employee experience is largely impacted by how workers interact with departments across the organization and the very tools they use to get their jobs done.

*Source: Employee Experience Survey 2021, Eagle Hill Consulting