When it comes to choosing a workforce management provider, there are enough platitudes to go around. Providers will talk to you about their extensive industry experience, their superior customer service, their work ethic and more. Of course, all these things are important and a buyer must do their due diligence in verifying these claims by the provider they ultimately select. But one consideration is paramount and governs all the rest. That is reliability. Your provider can be experienced, service oriented and hardworking. But if they’re not reliable, they’re not going to be a great partner.
Is your workforce management provider reliable? Before you answer, let’s examine what it means to work with a reliable workforce management provider.
You should expect your provider to deliver the services you’ve contracted with them to deliver. But that is a very low bar against which to measure the value of provider. A truly valuable measure of a provider is the extent to which they treat you like a partner. Successful partnerships are built on trust and communication. Trust is not something that can be bestowed. Rather it has to be earned. If your provider regularly reaches out to keep lines of communication open, they may be partnership material. But where it is really proven is in their reliability.
A true partner is always there when you need them and often, even anticipates what you need before you even realize it yourself. Reliability reflects dedication, commitment and an unwavering work ethic.
nextSource is passionate about building partnership relationships with its customers and takes every opportunity to deliver according to its commitments, on time and wherever possible, under budget. This ethic is a pillar of the trademarked, nextSource Progressive Program Model. This model is the cornerstone of all that we do. Through the Progressive Program Model, nextSource’s governance model defines actions and interactions at every stage of the CWM life cycle, which enables our clients to continuously adapt and evolve without sacrificing performance or control. It provides the strategic framework through which we enable clients to thrive in an increasingly competitive market for great talent. This is how we deliver, dependable, replicable, and reliable service to our customer partners.
As partners, we understand the value of continuous improvement, staying abreast of industry trends and evolution, and keeping in close communication to ensure our service always remains properly aligned with your workforce management goals.
Do you believe in partnerships built on trust and reliability? Does your incumbent workforce management solution provider? If you can’t rely on your workforce management provider, get a true partner, contact nextSource, it’s what we do. And you can rely on us as a trusted partner, GUARANTEED, or we redesign your program for free.